Meeting
people
• Talk about your company
• Starting, Continuing & Finishing
• Gestures: different between culture
Schedules
and Appointment
• Arranging a meeting: Talk about schedules
& making an appointment
• A good time to meet: Arranging meeting
in different countries
• Gestures: different between culture
Company
Performance
• Describing graphs
• Making comparisons
• Culture: working conditions
Talking
about decision
• Discussing business decision
• Reporting decision
• Culture: Decision-making styles
Complaints
and Problems
• Making a complaint
• Dealing with a complaint Apologizing
• Feelings: How do people show their feeling
at work?
Meeting
and Discussion
• Holding a meeting, discussion ideas
• Agreeing and disagreeing: that’s good
idea. I’m not sure about that. Negotiating
styles
Making
a speech
• Speeches for different occasions: Making
a short speech, proposing a toast
• Culture: client care
Writing
Personal and Business letters
• Writing personal letters
• Business letter
• Letter for complaint
Placing
orders
• Place an order for goods by e-mail
• Write a list of items for large order
• Fill out a purchase order
• Letter of complaint
Responding
to orders
• Acknowledge an order for goods
• Dealing with problems
• Suggestion a solution
Complaint
: (writing)
• A complaint and response: read the e-mail,
answer the questions
• Suggesting the solution